The response I received from the Rootsweb Help Desk:
-----Original Message-----
From: RootsWeb HelpDesk [mailto:helpdesk-post@rootsweb.com]
Sent: Tuesday, April 29, 2003 12:20 PM
To: rwmeyer(a)nktelco.net
Subject: Re: Surname Helper (Tera #243623)
A response to your Help Desk message, "Surname Helper," of Thu, 24 Ap 2003,
at 9:18 p.m. follows:
-------------------------
Hi Rachael,
RootsWeb.com is in the process of discontinuing the hosting and maintenance
of Surname Helper.
We do understand that Surname Helper is an intricate part of Query Express.
Because of this, we are in the process of finding another option. However,
because this may not happen, we encourage those using Surname Helper to
index Query Express on their site to replace Surname Helper with another
program such as County Coordinator Helper (CCHelper) or the other various
options offered in the Query Express registration process.
To change your indexing program, please do so at the Surname Helper Site
Manager Utility
http://surhelp-bin.rootsweb.com/sitemgr.pl. This option
will not be available following the elimination of Surname Helper until
USGenWeb offers another solution.
We apologize for any inconvenience this may cause, and thank you for your
support of
RootsWeb.com.
Tera
Rumors are running rampant among GenWeb
> County Coordinators. Could you please publish
> specific information about whether or not Surname
> Helper is going to be removed from Rootsweb?
> If it is being removed, what are options for Coordinators
> to handle their queries? Is Query Express also
> being discarded? Can you please circulate specific
> instructions via the GenWeb mailing lists?
The following was sent to our OHGenWeb mailing
list:
) as the program that indexes Query
Express. This must be done before Surname Helper
is removed from RootsWeb's servers.
Thank you,
Rachel Meyer
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Thank You!!