One of my constituents sent this to me so thought I would forward also.
I had a problem logging into one of my sites a few minutes ago, so I went to see what was
going on. The following is posted on the help page:
1 Login Issues:
2012-05-10
If you are having trouble logging into the site, go to
Ancestry.com
and test your login there. If the login works at
Ancestry.com but not at RootsWeb then use
the following.
http://ancestry.custhelp.com/cgi-bin/ancestry.cfg/php/enduser/std_adp.php...
If your login doesn't work at either site, then the password needs to
be reset. You can do so by emailing us or calling 1-800-Ancestry.
2 Regular Login Name and Password Disabled:
2012-04-04
The ability to use the change account name or password link on the My Accounts page is not
working. When this announcement disappears it
will again be available. In the meantime, you can sign in at
Ancestry.com, click on Account and change your username and password through their site
which will apply to
RootsWeb.com
Thought you would like to know if you are having problems.
Denise