I am sorry to say I have a serious problem with RootsWeb and I am looking
for some help in resolving it. If anybody here can help with a contact name
or suggestion, I would appreciate it very much.
I formerly had my Wayne County page on RW's server. I moved my site to
another server, not because of any problem I had with RW but because I
wanted to make my life easier by using Microsoft FrontPage as my editor, and
RW, being strictly a Linux operation, does not support FrontPage. So I
moved to another server, notified and thanked RW, and removed all my files
from RW except for a jump page. I found out sometime later -- a month or
more -- that all my Wayne County pages had been put back on RW.
I generously gave them the benefit of the doubt and decided that they may
have thought they had lost my files when they noticed the size of my site
went from large to very small (only one jump page) and so restored all my
files for me from backup. So I removed them again, leaving just a jump page
there and forgot about it until Elizabeth received a question from a user
about the apparently abandoned Wayne County site. She contacted me about it
and I reminded her that I had moved to another server months ago, perhaps
six months ago at the point.
This time I decided I would delete my files off of RW one or two at a time
so as not to create a noticeable change in size of my site as a whole. I
randomly deleted files this way, one or two at a time over a period of weeks
and months, letting them do their backups with fewer and fewer files. At
some point in this process, RW changed my password so I can no longer do a
darn thing about what they have there.
This weekend I heard from one of my best contributors to Wayne County that
some Barnes family data that she had once contributed was back on RootsWeb
at my old url. She had requested OVER TWO YEARS ago that I remove her data
and I did. She is quiet distressed to find it back online. And I'm
distressed to find my old Wayne County pages back in their old location,
looking abandoned, with my name on them.
I have contacted RootsWeb about it (again) but only through their help desk.
Does anybody here know of a more direct way for me to deal with this? A
name would be good. Sharon, maybe you could intervene. It definitely looks
bad for old, abandoned pages to be there -- the innocent user has no idea
they are at an illegitimate site.
The abandoned site is at
http://www.rootsweb.com/~ncwayne/ You only see a
directory there because my index page, which WAS a jump page, is gone. But
click on any .htm page and you will see the abandoned pages. Some people
have apparently saved bookmarks to some of these pages or they found them in
a search engine.
Thanks,
Diana