I have also had this problem with the Maryland Archives online BMD indexes.
Getting to the site is no problem, seeing the index portion to choose a
letter is no problem, but then it goes down hill. If I cllick on the a
letter then I get an error message. I have written to them three times
already. Twice they tried to tell me I need the latest versin of Internet
Explorer (IE) which I always have updated. After I finally got fed up with
this beush off I was told that they are looking into the matter and they are
upgrading their system, which won't be readyuntil MAY!! Odd thing is that
someone here once posted 2 different addresses to get into the Archive's
site. The one was the standard way and this is the one that failed. However,
the other link they provided had worked for me in the past and I did look at
some of the cards last fall. Since then I have "misplaced" that link and
can't find it to use it. I and I'm pretty sure others would truly appreciate
it if someone could resend those two links. I'm also sure that if they would
notify the MD State Archives and let them know that there is a temporary
solution for those not able to access the site's offering of the BMD indexes
vis-a-vie that other link, that maybe they would be decent enough to provide
that instead of a lame game of putting people off. I wouldn't say that if I
didn't know that there is a way in and they aren't providing it. I'm
probably also a little miffed at IT folks who won't admit that they don't
know how to solve some of these issues or are underqualified to do so. It
just doesn't make sense to me, working in hi-tech that the state is spending
all this money for a system that they don't have the proper support for. It
does not take months to solve these issues, it shouldn't even take hours and
if whoever set their system up can't resolve these issues in a timely
fashion, maybe they should be charged for it.
Bob
----- Original Message -----
From: "Rose C McLaughlin" <rcm92131(a)msn.com>
To: <MDGEN-L(a)rootsweb.com>
Sent: Tuesday, March 09, 2004 6:17 AM
Subject: Re: [MDGEN] Maryland State Archives, Volunteer Request
Yes, I have windows XP. I have adobe and IE.
>From: GregoryRBurton(a)aol.com
>Reply-To: MDGEN-L(a)rootsweb.com
>To: MDGEN-L(a)rootsweb.com
>Subject: Re: [MDGEN] Maryland State Archives, Volunteer Request
>Date: Mon, 8 Mar 2004 09:08:31 EST
>
>In a message dated 3/8/2004 6:58:35 AM Eastern Standard Time,
>rcm92131(a)msn.com writes:
>I would really like to help with this project. Received your other
message
>for the 1907 index. I just need some instructions on how to
access.
When
>I go
>into the site and click on "A" nothing comes up.
>
>Hope we can figure this out. Are you using IE (Internet Explorer)? Do
>you
>have Adobe Acrobat installed on your computer?
>
>
>Thanks,
>
>
>Greg
>
>
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