I received this alarming message this morning, and since I know many of
you (like me) use your FTM for your genealogy files, I wanted you to see
this right away. I've never experienced problems with mine (knock knock
on wood), but . . . I've never used customer service, etc. I've
ordered stuff, and always gotten it promptly, but . . . as I said,
I've never had problems.
I've checked the hoax sites, but so far have found no mention of this.
Can anyone clear the air on this?
Donna (Clem) Arthur
Subject:
Fw: This is a headsup-please read
Date:
Mon, 19 Mar 2001 18:16:17 -0500
From:
"Paula Johnson" <paulaj(a)inetdirect.net>
To:
"Dale K. Arthur" <darthur(a)iquest.net>
HAve you seen this????
paulaj(a)inetdirect.net
RAOGK Volunteer
----- Original Message -----
From: "jgmott" <jgmott(a)wcoil.com>
To: <GEN-NEWBIE-L(a)rootsweb.com>
Sent: Monday, March 19, 2001 1:10 PM
Subject: This is a headsup-please read
This is from another list and am passing this on here.So many folks
are having trouble with Familytreemaker (FTM) (
Genealogy.Com).
Gloria
Hi everyone,
Once again I find myself having to do a mass mailing to my lists.
I've
just received and confirmed, a message that I received through one
of
the lists I maintain. Something is going on over at
familytreemaker.com,
genforum.com and
genealogy.com (Genealogy
Library). Admittedly, I don't quite have a full grasp of everything
that's happening, but something negative is DEFINITELY in the
happening
and you need to be forewarned.
If you have not subscribed, and are considering it ... please
INVESTIGATE FIRST! There are a ton of recent complaints at
<
http://genforum.genealogy.com/genlibrary/>.
Below is the message I received this morning and followed up on.
You
might want to do the same:
"Familytreemaker (FTM) (
Genealogy.Com) is on the run. They are not
returning customers' emails and are not answering the phone. When
they
do answer their phone, they promise to call back and don't. FTM
is
still
pushing their products by continuing to answer the sales line, but
neglecting existing customers by NOT answering the customer service
line. This is fundamental dishonesty. I believe FTM customers are
within
their rights to use whatever means possible to get the attention of
FTM.
I intend to hit them where it hurts until I receive a return phone
call. This will include brokerage houses and retail sales outlets
and
genealogy societies and publishers.
"I bought my Family Tree Maker software at Sam's. I intend to
contact
every company I can find in thr FTM supply line, including
distributors.
Also, contact every genealogical society and every genealogical
publication. Just so these people can read about it themselves, I'm
including the site addresses.
http://genforum.genealogy.com/genlibrary/
http://genforum.genealogy.com/genforum/
"Toy giant Mattel Inc. owns
Genealogy.Com along with partners, A&E
Television Networks, Hearst Corp., Thomas H. Lee Partners, and
Weston
Presidio Capital. The genealogy Web site was set by The Learning
Co.'s
Broderbund unit. Call your broker. I smell another dot com business
failure, don't you?"
Hugh
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