I agree that many public employees are kind and helpful but I also understand
the grumpy ones. Low pay and lack of respect by some of the public are the
culprits. Federal pensions are often extravagant but state pensions in Indiana
are not adequate, especially if you find the job irritating. I'm sorry you had
a bad time and are unable to empathize with your tormentor. Clearly, you
should have been treated better. I hope you have a better experience in the future.
The only reason I can be so esoteric about this situation is because it
didn't happen to me; otherwise I'm sure I too would be ready to wring
someone's
neck.