Hi all, Just had an unpleasant transaction with
genealogy.com and wanted to pass it along
if anyone is a subscriber. I got my credit card bill and saw that my subcription had been
renewed for another year with no notification to or from me. When I called to have it
cancelled and my account credited, I was told that according to the service agreement, I
only had 5 days after the billing to cancel. Considering that my bill did not get
processed until 15 days after this billing -- I was past the cancelation date. I have now
cancelled for next year but cannot get my $99 refunded for this year. Seems like a scam to
me -- don't notify people and then charge their credit cards knowing that it will take
more than 5 days to reach them. Anyway, buyer beware. IF you have a subscription to this
organization and if you are thinking of cancelling it -- DO IT NOW. You will be paid up
till the end of your subscription but they won't be able to take advantage of you for
another year -- like !
me. At least
ancestry.com contacts you about subscribing for another year of service
which is how you would think any reputable organization would be. Anyway, learn from my
mistakes and take care all
Marilyn