Mari, I have some good news today. Catherine McDonald at Family Tree DNA
personally took responsibility for finding the kit and making sure that it
contained the correct label. In fact, I have received three or four e-mails
from her about the situation. This morning I received an e-mail from her
advising me that she had received my DNA kit and personally re-labeled the
vials. I think Family Tree DNA has been very responsive and concerned about
the situation, but obviously it creates some concern when the normal
protocols which should be in place do not work for some reason. Human error
has a way of creeping into everything! I was very pleased with the
company's quick response and obvious concern about correcting the mistake.
Mike Chapman
Atlanta, GA
_____________________________________________
Michael L. Chapman
The Chapman Firm
One North Parkway Square, Suite 200
4200 Northside Parkway
Atlanta, Georgia 30327
Direct Dial 404-262-3320 - Fax 404-237-2150
-----Original Message-----
From: Mari [mailto:ddmmjm@netins.net]
Sent: Monday, August 09, 2004 3:55 PM
To: CHAPMAN-DNA-L(a)rootsweb.com
Subject: Re: [CHAPMAN-DNA] Test Kit Flaw
Good grief! I sure hope it's isolated! Would mess things up royally!!
Good work, Mike!
Mari
At 11:20 AM 8/9/2004,Michael L. Chapman wrote:
I have sent in my 37-marker test, but I wanted to mention a problem
with
the
DNA kit that was sent to me. The instructions contained with the kit
clearly called for the numbers on the envelope, the baggie, and the two
enclosed vials to be the same, but the numbers on my vials were different
from the numbers on the baggie and the envelope. When I brought this to
the
attention of FamilyTreeDNA they were very quick to respond and have
promised
a careful review to make sure that there is no confusion with my DNA
sample,
but I would just caution everyone to be careful to examine the numbers
in
the kit to make sure that they are all the same. I expect that this is
just
an isolated incident.
Mike Chapman
Atlanta, Georgia
_____________________________________________
Michael L. Chapman
The Chapman Firm
One North Parkway Square, Suite 200
4200 Northside Parkway
Atlanta, Georgia 30327
Direct Dial 404-262-3320 - Fax 404-237-2150