----- Original Message -----
From: <info(a)familytreedna.com>
To: <catley(a)tadaust.org.au>
Sent: Tuesday, May 12, 2009 11:30 PM
Subject: Family Tree DNA Kit Received
Dear Family Tree DNA Customer: Bernie Catley.
Please read this message carefully.
Your DNA sample kit, number 151037, was received today at Family Tree DNA.
From now on you can follow the progress of your test by logging in at
our
home page,
http://www.familytreedna.com, with your kit #151037 and password
. We recommend recording your kit number and password in a safe place, or
keeping this email.
The next step is the processing of your sample at our lab. When the lab has
completed the processing, you will be notified immediately by email.
Our tests meet the highest standard for precision and reliability which
requires individual verification by very skilled professionals. Therefore,
typical times between the time when the kit goes to the lab for processing
and the availability of results is about three to five weeks for all tests.
Kits are shipped to the lab on a weekly basis.
These time frames are for tests that have a successful outcome from the
first run at the lab. Approximately 85% of the first runs are successful.
The tests are rerun on the other 15% until a good result is obtained.
Unfortunately, each rerun adds several weeks to the process. We understand
that the delay is frustrating to participants. When a delay occurs, your
sample is being rerun as many times as it takes to achieve a successful
result.
Finally, we would like to recommend that you join the International Society
of Genetic Genealogy at
http://www.isogg.org. Membership is free and it is a
good resource.
Thank you for choosing Family Tree DNA,
Family Tree DNA
http://www.FamilyTreeDNA.com
info(a)familytreedna.com
The world's first and largest Genetic Genealogy organization
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