Consider this a warning! I will admit that Genealogy.com's refund policy does use the
word "request", but I'm still steamed. Based on a search at their site and
the misleading "sample" of the records, I subscribed to the "International
and Passenger Records" database. The promising hit that my search had pointed to
turned out to be no help at all. But since I had a subscription, I decided to search for
the dozens of other ancestral names I'm researching. I found nothing at all of use to
me.
Genealogy.com advertises that if you are not satisfied, you can cancel your
subscription within 7 days and receive a full refund and access to the database would end
immediately. So I called their 800 number and told the customer service representative
that the database I had subscribed to THREE days ago, was no help to me and I would like
to cancel my subscription. He asked only my name and zip code, and told me I would receive
an email notifying me of the cancellation. When I received t!
he email, it said my subscription would end on October 23. So, I called the 800 number
again to ask why the database access was not cancelled immediately, and was told it was
because I had paid for one month's service. I explained that since I had cancelled
only 3 days after I subscribed, I expected a refund. This customer service representative
told me that since I hadn't REQUESTED a refund, my account had been flagged as a
normal cancellation of service. I asked if that could be changed to the 7-day cancellation
option and was told, "No, it's too late for that." So, be warned. If you
want a refund from
Genealogy.com, you have to specifically ASK for it.
I should have known better from previous experience... the Broderbund people are skilled
in ripping off the consumer.
Linda