2.2 Cancellations. Initial Annual Subscription. An initial annual
subscription comes with the option to cancel during the first 30 days and
receive a full refund. (However, no refund is available in the case of a
gift subscription.) The 30 day period begins on the day you register for
the subscription Service, which is also the day you are given access to the
subscription area of the Service. If you subscribe to the Service following
a free trial period, the 30 days during which you may cancel and receive a
refund includes the free trial period. Cancellations during the 30 days
must be made by calling us at 1-800-262-3787 and providing the same
information that you provided when you subscribed. Your cancellation call
must be received by end of business (5:00 p.m. Mountain Time) on the 30th
subscription day. Refunds are subject to return of goods. Please allow a
reasonable time for the refund to reach you or be charged back to your
credit card if you have subscribed by credit card. All other subscriptions,
including quarterly subscriptions or annual renewals, may be canceled by
you at any time but no refund will be made for unused subscription periods.
I called 10 days after they had automatically renewed my annual subscription
for $59.95 and they will not refund me a penny! There is no way to cancel a
subscription online and I had to wait on hold for 20 minutes to be able to
cancel
Peggy Haskell Moss
List Admin --Stockbridge-L(a)rootsweb.com, Royal-L
Researching in Maine : HASKELL, CARY, STOCKBRIDGE, HARRIS, TRUE, ROYAL