For a few days last week AOL bounced most emails sent to AOL address's no matter
where the message originated.
The Carrier list was quiet so we didn't have any problems but if you're subscibed
to a very active list you might have been unsubscribed automatically by the Rootsweb
system and want to check your status as shown below.
If in the future you have or suspect a problem getting Carrier list mailings feel free
to contact me directly.
Neal Carrier
Carrier list admin.
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1. NEWS AND NOTES. 1a. Solving Problems with AOL
AOL and RootsWeb's mail-delivery issues were resolved after amicable
communication and work with the Internet Service Provider. RootsWeb
thanks the postmaster group at AOL for its work with us on the various
issues that were involved.
AOL users are encouraged to re-check their subscriptions to mailing
lists at PasswordCentral -- click on the PASSWORD tab at the top of the
RootsWeb Home page:
http://www.rootsweb.com/
Information and instructions for mailing lists can be found by clicking
on MAILING LISTS tab at
http://www.rootsweb.com/
1b. AOLers and RootsWeb: New List and Some Tips
Since AOL subscribers make up a large percentage of our mailing list
members, RootsWeb has created a new mailing list that is being announced
today. The mailing list is named AOLers-RootsWeb. It is to assist AOL
users with questions related to their use of the RootsWeb mailing lists.
Hopefully this new resource will help to forestall any future
difficulties from arising between AOL and the RootsWeb mailing lists.
The new list may also prove helpful to RootsWeb list administrators who
are not AOL subscribers in answering questions for their list members
who do use AOL. It will provide a place to direct AOL users where they
can obtain accurate up-to-date information and assistance with RootsWeb
mailing list issues that are specific and unique to AOL users.
You will find this new mailing list categorized on the mailing list
webpage at
http://lists.rootsweb.com under OTHER/RootsWeb Support/
The direct link is: [This is a 2-line URL; copy and paste carefully]:
http://lists.rootsweb.com/index/other/RootsWeb_Support/
AOLers-RootsWeb.html
During the past week or so RootsWeb mailing list subscribers who use AOL
(America Online) as their ISP (Internet Service Provider) to receive
list mail experienced a disruption of service that lasted several
days. Family history researchers, who are often addicted to their daily
"fix" of mail from their favorite RootsWeb lists, began sending e-mails
to their lists in an attempt to ascertain whether or not the lists were
working, for some, alarm set in.
Don't panic if RootsWeb's list mail doesn't appear to be reaching your
mailbox as it normally should. Instead, do the following:
1. Check the HelpDesk's yellow announcement box for news of any
technical problems at RootsWeb or with your ISP's delivery of list mail
from RootsWeb.
http://helpdesk.rootsweb.com/
or click on HELP tab at the top of any RootsWeb page.
2. Check your currently subscribed lists here:
http://passwordcentral.rootsweb.com/
or click on the PASSWORDS tab at the top of any RootsWeb page.
3. Check the threaded mailing list archives to view the current
month/year messages for your lists at:
http://archiver.rootsweb.com/
4. Contact the list administrator for help or information by writing to:
LISTNAME-admin(a)rootsweb.com (replace the word LISTNAME with the actual
name of the list -- using no -L or -D). NOTE: If there is a general
problem involving RootsWeb mail delivery to a specific ISP and the list
administrator to whom you are writing also uses the same ISP, he/she
probably will not receive your inquiry for the duration of the problem
with that ISP.
5. Contact your ISP's tech support representative and explain that
RootsWeb list mail is not spam and this is e-mail you wish to receive.
Enlist the support of your ISP in resolving the matter. Internet Service
Providers should be more than willing to assist you -- their paying
customer -- so that you are able to receive the mail you want.
Here is what NOT to do if you suspect you are not receiving your mailing
list messages:
1. Do not send repeated messages to the list asking if the list is
working or if anyone has received your message.
2. Do not send any "TESTING" messages to a list.
Remember that just because you are not receiving a message you have sent
to the list doesn't mean that other list subscribers are not seeing your
repeated messages and becoming annoyed by them. The mailing lists are
for genealogical research for a specific subject and not for test
messages. Use the above guidelines instead to help resolve any non-
receipt of mail problems.
You will find guidelines concerning non-receipt of RootsWeb list mail in
a recent issue of the RootsWeb Review. You might want to print out this
information and save for handy reference.
http://ftp.rootsweb.com/pub/review/20040107.txt