They seem to be pretty lenient on giving refunds for unused kits so they
probably won't give you a problem replacing one.
They do seem to take a while to reply to queries tho.
On Wed, Nov 19, 2008 at 8:00 PM, Randall Carrier <randallcarrier(a)msn.com>wrote:
I did a reply and asked them to send me another kit and that I'd be glad to
pay shipping and perhaps a small fee for a new kit, but haven't got a reply
as of yet...> Date: Mon, 17 Nov 2008 10:36:10 -0500> From:
nfcarrier(a)gmail.com> To: carrier(a)rootsweb.com> Subject: Re: [CARRIER] DNA
testing> > Randall,> Probably the best thing to do is for you to reply to
the email that Carrie> from FTDNA initially sent you when they shipped the
kit, and explain the> situation and ask for a replacement kit.> If you don't
have that email let me know and I'll send you my copy.> Let me know how you
make out.> > Neal Carrier> > On Mon, Nov 17, 2008 at 7:15 AM, Randall
Carrier <randallcarrier@msn.com>wrote:> > >> > I have misplaced my
sample
kit. What are the possibilities of another kit> > being mailed to me?> >
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