This is a Message Board Post that is gatewayed to this mailing list.
Author: Judy_Baouab
Surnames:
Classification: queries
Message Board URL:
http://boards.rootsweb.com/surnames.carlson/907.1.1.1.1.1.2.2.1.1.1.1.1.2...
Message Board Post:
I understand that you want the information right away. We all do. They did warn you of the
wait. The information is clearly written on their website and you could have seen that
before you sent your money. Perhaps you missed the statement but it was listed.
What I find demeaning is the implication, whether or not you meant it to be demeaning,
that their service is poor. I strongly disagree. Whether or not they are paid is not the
point. Some paid employees do little to earn their money but I disagree that this is the
fact with the staff of the Swenson Center. I am glad that you acknowledge that they work
hard.
It takes a very long time to find this information.(I suppose they could rush and miss the
families people hope will be found, but of course they do their best and their dedication
of course makes others wait longer.) I know because I've done research at the Swenson
Center many times, even though I don't live at all nearby and it is a lot of trouble
to get there. I also know they are extremely busy and genealogy is not the only thing they
are expected to accomplish for their pay. The staff is also quite small.
Yes, there are quicker ways to find information and going to the specific church is one
way. I'm glad you found your information finally but I still do not think it is fair
to criticise the Swenson Center for making you wait when you "were" warned that
there is a waiting list. They are very popular and of course many use their services.
Judy
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