As some of you noticed, a list server that houses some of the RootsWeb
lists had some problems for the past week or so, resulting in no list mail
from the lists using that machine. This problem has now been corrected,
and things should be back to normal.
In the future, if you stop receiving mail from this list, there are five
steps you can take to try to find out why.
1) TRY TO SEND A QUERY TO THE LIST ABOUT AN ANCESTOR. If you receive your
query back through the list, that means that the list is working ok, but
that people are just not posting.
If your query does NOT get posted on the list, and/or you do not receive it,
2) GO TO PASSWORD CENTRAL to see if you are subscribed to the list -
http://passwordcentral.rootsweb.com/
Enter your e-address in the box on that page and check the appropriate box
to see which lists you are on. You will be sent an e-mail that will tell
you all the lists to which you are currently subscribed.
If you are subscribed, but not receiving mail,
3) GO TO ROOTSWEB HELPDESK
http://helpdesk.rootsweb.com/form1.html to see
if there is any information in the yellow box on the left telling about a
problem with a list server
If there is no information in the yellow box on the left telling about a
problem,
4) POST TO ME <cch(a)netdoor.com> and I will try to figure out what is
wrong. Use my name - CAROL - as the subject, so I will be sure to notice it.
If doing all of these things doesn't tell you why you are not receiving
your mail,
5) ASK THE ROOTSWEB HELPDESK about
it.
http://helpdesk.rootsweb.com/form1.html - just fill in the form and
submit it - someone will get back to you by e-mail.
Carol C-H <cch(a)netdoor.com>
http://www2.netdoor.com/~cch/