Hi all...concerning the "virus" that turns out to not have been, the
following message is from Microsoft support on how to reinstall the file that
was deleted. I feel really bad about passing on the bogus "virus" alert, but
I thought the friend who sent it to ME was reliable. I hope this info from
Microsoft helps.
-----------------
Forwarded Message:
Subj: RE:{RTCProd#354-103}CST69870766ID - MSCOM Support
Date: 5/16/2002 2:56:50 PM Central Daylight Time
From: <A
HREF="mailto:support@microsoft.com">support@microsoft.com</A>
To: <A HREF="mailto:thomvideo@aol.com">thomvideo@aol.com</A>
Sent from the Internet (Details)
Hello,
Thank you for contacting Microsoft.
I understand you deleted the JDBGMGR.EXE file following a virus hoax and you
would like assistance with restoring the file on your computer. I realize
your concern and look forward to providing you with assistance today.
Although this e-mail address does not provide technical support, allow me to
provide you with some information on how to do so.
Jdbgmgr.exe file is a Java Debugger Manager. It is a Microsoft file that is
installed when you install Windows. If you have deleted JDBGMGR.EXE from your
system, installing updated version of Microsoft Virtual Machine or Internet
Explorer can restore it. You may install Microsoft Virtual Machine from the
following site:
<A
HREF="http://www.microsoft.com/java/download.htm">http://www...
To install the latest version of Internet Explorer please visit the following
link:
<A
HREF="http://www.microsoft.com/windows/ie/default.asp">http:...
For your convenience I have outlined our support options below.
Microsoft offers several no-charge information services that may assist you
with resolving technical and usability issues on your own. If you would like
to access one of them, please refer to the following options:
- A general overview of our technical resources can be found at <A
HREF="http://support.microsoft.com/default.aspx">
http://support.microsoft.com/default.aspx</A>
- You can search our Knowledge Base; the Knowledge Base has more than 250,000
articles, created by thousands of support professionals who have resolved
issues for our customers. It is constantly updated, expanded, and refined to
ensure that you have access to the very latest information at <A
HREF="http://support.microsoft.com/search/default.aspx">
http://support.microsoft.com/search/default.aspx</A>
- You can view our Frequently Asked Questions (FAQs) for Microsoft Products
at <A
HREF="http://support.microsoft.com/faqs/default.aspx">http:/...
- You may also view our online newsgroups, where users can view and post
information in an open forum at <A
HREF="http://support.microsoft.com/newsgroups/default.aspx">
http://support.microsoft.com/newsgroups/default.aspx</A>
Newsgroups help you collaborate with others who use our products, including
Microsoft Most Valuable Professionals (MVPs). You can search within any
Microsoft newsgroup by author or subject. A general overview, tips and
questions related to the use of newsgroup can be found at <A
HREF="http://support.microsoft.com/support/news/howto/newsgroup_tips...
http://support.microsoft.com/support/news/howto/newsgroup_tips.asp</A>
In addition to Self Service Support Options mentioned above, Microsoft also
offers Assisted Support Services. If you would like to receive assistance
from a Support Professional, you have three options, which are outlined
below.
1. You may submit your incident through the automated form on our Web site.
This is the preferred method as you will receive the fastest possible
response from a Support Professional. For more information visit <A
HREF="http://support.microsoft.com/default.aspx">
http://support.microsoft.com/default.aspx</A> and click Contact Microsoft Online.
2. To contact a Microsoft Support Professional via telephone, please visit
the following Web site: <A
HREF="http://support.microsoft.com/default.aspx?scid=http://go.micro...
http://support.microsoft.com/default.aspx?scid=http://go.microsoft.com/fw...
?LinkId=6238</A>
3. If you encounter any issues with submitting your incident through the
automated Web form or by phone, we can assist you via e-mail. Send the
following information to <A
HREF="mailto:msupport@microsoft.com">msupport@microsoft.com</A> <A
HREF="mailto:msupport@microsoft.com:">
mailto:msupport@microsoft.com:</A>
· Product Identification Number
**For assistance locating your Product ID, please visit <A
HREF="http://support.microsoft.com/support/webresponse/pid/pidfind.a...
http://support.microsoft.com/support/webresponse/pid/pidfind.asp</A>
· Operating system and version (for example: Windows 98)
· Computer make and model
· Memory (RAM)
· CPU type and speed
· Error messages (if any)
· Specifics of the problem
· File name(s), and passwords, as applicable
· Contact information (name and telephone number)
The support options I have provided you should assist you with restoring the
JDBGMGR.EXE file. If you need further assistance or have additional
questions, please reply to this message. Have a great day.
Regards,
Antonio
Microsoft Online Customer Representative